We are still auditing our site to be able to define the full list of accessibility issues and when these can be fixed.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- 1.2.2 Captions (Pre-recorded) failÌý
- some embedded videos do not have captions or a transcriptÌý
- 1.2.5 Audio Description (Pre-recorded) failÌý
- some video content does not have an alternative for non-sighted users in the form of an audio description or transcriptÌý
- 1.3.1 Info and relationships failsÌý
- some tables do not have a caption element to describe their content,ÌýÌý
- unordered list contains content that is not allowedÌý
- text not contained in semantic HTML on the Birth registration page 2 formÌý
- there are forms where the form elements are not groupedÌý
- lists of related links should be written semantically as a listÌý
- there are some pages where we use input fields that have no descriptionÌý
- 1.3.2 Meaningful Sequence failsÌý
- some carousels read in an illogical orderÌýÌý
- the A-Z features on the site use anchors to display filtered results, this means those on the keyboard »å´Ç²Ô’t benefit from filtered content and have to always navigate the whole pageÌý
- 1.4 Distinguishable failsÌý
- some menu items and menus in the contacts area do not announce open and closed statesÌý
- some items on homepage carousels do not announceÌý
- 1.4.3 Colour contrast minimum failsÌý
- in some areas of the site text falls on poor contrast backgroundÌýÌý
- text on some focus elements and forms do not meet minimum contrastÌý
- 1.4.4 Resize text failÌý
- some text size in our website is very small and does not zoomÌý
- 1.4.10 Reflow failÌý
- scroll bars appear in some menus on smaller screen sizes hiding some menu contentÌý
- 1.4.12 Text Spacing failÌý
- some text and interactive functions are close together meaning it might be difficult to use with poor dexterityÌý
- 2.1 Keyboard failsÌý
- there are forms where the form elements are not grouped there are some pages where we use input fields that have no descriptionÌý
- filters on the news, events and language are actioned by focus and not select as it currently announcesÌý
- 2.1.1 Keyboard failsÌý
- unable to amend select options after navigating forward and backwards with a keyboardÌý
- the A-Z features on the site use anchors to display filtered results, this means those on the keyboard »å´Ç²Ô’t benefit from filtered content and have to always navigate the whole pageÌý
- carousels »å´Ç²Ô’t announce logically for users, you get to the left arrow, then the carousel items and then after the right arrowÌý
- filters on the news, events and language are actioned by focus and not select as it currently announcesÌý
- 2.1.2 No keyboard trap failÌý
- when using Twitter feeds users on keyboard or screen readers are trapped in the twitter feed and cannot return to the site, this failsÌýÌý
- 2.4.1 Bypass blocks fails
- the A-Z features on the site use anchors to display filtered results, this means those on the keyboard »å´Ç²Ô’t benefit from filtered content and have to always navigate the whole pageÌý
- on the contacts area you need to navigate through a multi-layered menu to get to contacts, it means there is considerable navigation to be able to select a different contactÌý
- 2.4.2 page titled failsÌý
- some page titles throughout the site do not announceÌý
- non-descriptive page title on the Birth registration page 1 form,Ìý
- non-descriptive page title on the Birth registration page 2 formÌý
- 2.4.3 Focus Order failÌý
- on the homepage users are announced the heading latest news, then a button for ‘view all news’, this is illogicalÌý
- 2.4.4 link purpose in context failsÌý
- some download links may not make sense when read on their ownÌý
- the same link text is used for links going to different destinationsÌý
- On ³¢±ð³Ù’s Waste Less page the ‘Follow us on Facebook’ link announces the full url rather than descriptiveÌý
- 2.4.6 Headings and labels failÌý
- some items on homepage carousels do not announce, this failsÌýÌý
- 2.4.11 Focus Not Obscured (Minimum) failÌý
- the menu bar, back to top and chatbot functions are floating objects that obscure contentÌý
- 2.4.13 Focus Appearance failÌý
- not all elements on focus have an obvious change of appearance to those with low visionÌý
- 2.5.8 Target Size (Minimum) failÌý
- users with difficulties of dexterity will struggle with the target size of some buttonsÌý
- 3.2.1 On focus failÌý
- on load of the website the cookie item receives focus which is confusing for keyboard navigationÌý
- 3.3.2 (labels or instructions) failÌý
- there are some pages where we use input fields that have no descriptionÌý
- 3.2.3 Consistent Navigation failÌý
- some pages use collapsible content instead of navigating to a new page, which maybe confusing as its inconsistent navigationÌý
- 3.3.2 Label instructions failsÌý
- filters on the news, events and language are actioned by focus and not select as it currently announcesÌý
- there are forms where the form elements are not grouped; this failsÌýÌý
- 3.3.2 Label instructions failÌý
- filters on the news, events and language are actioned by focus and not select as it currently announcesÌýÌý
- 3.1.4 Abbreviations failÌý
- some pages have unexplained abbreviationsÌýÌý
- 3.1.5 Reading Level failÌý
- some pages have a considerable amount of text and complex languageÌýÌý
- 4.1.2 name, role, value failsÌý
- there are some pages where we use input fields that have no descriptionÌýÌý
- when the web chat is selected, it is not announced to screen reader as open or closedÌý
- element announced as clickable is not clickable using a screen readerÌý
- on the contacts page non-sighted users on screen reader inputs will not know when parts of the menu are open and closed to be able to use the navigation of the siteÌý
We plan to fix the main usability issues by the 30 November 2023.
Issues with files
- there may be some files that are not fully accessible or in a singularÌýfile format
We use Silktide tool to monitor any issues regarding accessibility and aim to fix any issues that has been found as soon as possible. We use Adobe Pro's accessibility checkerÌýto check the PDF documents and Microsoft Office Accessibility Checker to check any Microsoft Office files. We have also created a guidance for our staff how to make accessible documents, for more information on this, please see theÌýSCULPT for Accessibility page. We aim to provide alternative file formats to ensure all users can access content in documents.
Issues with third-party applications
We use some third-party applications which might not all be fully accessible, but the third-party companies are either in the process of reviewing their applications or have reviewed the applications and given a statement when the issues are going to be fixed. For more information, please see below.
Ìýby ContrOCC.
Ìýby Capita.
Coordinate Sport Booking Website for school holiday activities, please read theÌý
Ìýby Civica.
CQC ratingsÌýby Care Quality Commission.Ìý
ÌýbyÌýSwift Datapro Software Limited. Accessibility statement:ÌýWe are assessing the options for upgrading the current portal to meet accessibility regulations. We would anticipate that an upgrade to the system will take place within the next six months.
this system housesÌýdocuments related to Council meetings. Due to the nature of the meetings the documents could be maps or documents produced by third parties. We are aware that some of the documents are inaccessible. There is work taking place to ensure training is given to those who create the documents.
Ìýby Sirsi Corporation. Accessibility statement.
Ìýby Civica, please read theÌý.
Ìýby Civica.ÌýAccessibility statement:ÌýA fully accessible version is available upon upgrade. A business case has been submitted for approval of this.
referral portal by Liquidlogic.
ÌýbyÌýTractivity.
l by CIVICA.
l by Liquidlogic.
Disproportionate burden
We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our site and may update this when we identify issues.
Content that’s not within the scope of the accessibility regulations
Regulations do not apply to the following content of a website or mobile application of a public sector body:
Archives
Content of websites and mobile applications qualifying as archives which are exempt from meeting the accessibility regulations:Ìý
Live video
Live video streams do not have captions. We do not plan to add captions to live video streams because live video isÌýexempt from meeting the accessibility regulations.
Older files
The accessibility regulationsÌýdo not require us to fix PDFs or other documents published before 23 September 2018Ìýif they’re not essential to providing our services.Ìý
Online maps
Geographic Information System (GIS) maps, online maps, mapping services are exempt from meeting the accessibility regulations.
Pre-recorded videos
Pre-recorded time-based media published before 23 September 2020 areÌýexempt from meeting the accessibility regulations.
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