Our Help in a Crisis page has information on support available out of hours and when to contact us.
Safeguarding advice
If you would like safeguarding advice, please phone the Adult Safeguarding Team on 01905 843189 (note this number does not accept referrals)
Professionals
Professionals can complete an online form to report concerns about abuse or neglect
Support for carers
You can find information about your rights as a carer and how to get support in our looking after someone pages.
For a discussion about support available to you or for an assessment of your needs as a Carer you can self-refer to 51²èÂ¥ Association of Carers online on our support for carers page
If you are unsure on how to use the portal, please see our portal guidance (PDF) for hints and tips.Ìý
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s offers information and advice to those looking after someone on behalf of 51²èÂ¥.
Opening hours are Monday to Friday 9am to 7pm and 9am to 12pm on Saturday.
If you have a comment, compliment or complaint about 51²èÂ¥ Registration Service, have any questions or need help with appointments, please contact the Registration Service at registeroffice@worcestershire.gov.uk or telephone 01905 768181.
If you have a query about a specific tender, please register to In-tend and raise your enquiry via a clarification or correspondence on the relevant page.Ìý
If the tender has been distributed by email, please send your correspondence to the email which sent out the tender.
Your query will be responded to much more quickly if you do this.
Other queries
If you have a query that relates to neither of these, please .
Please note we will not respond to any complaints received via the following email addresses. This service no longer provides any civil advice. If your complaint should be dealt with by Trading Standards, it will be referred to us by the Consumer Helpline.
Businesses requesting advice should contact us via the enquiry email.
If your social worker has just referred you to the Care Leavers' Team or you are about to leave or have already left care then take a look at our Care Leavers' information.
The Family Front Door is the referral point for all referrals where members of the community and professionals refer children and young people living in 51²èÂ¥ where they are worried about their safety and welfare.
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If you doÌý​need to speak to us by phone, you can callÌý01905 822666
Staff are availableÌýMonday toÌýThursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.
For assistanceÌýout of office hoursÌý(weekdays and all day at weekends and bank holidays): telephone:Ìý01905 768020
Fostering
Take a look at ourÌýfosteringÌýinformation and find out what it is like to be a foster carer.
Take a look at our equality, diversity and inclusionÌýinformation and find out how the County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
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If you doÌý​need to speak to us by phone, you can callÌý01905 766225
Please note that there is no on-site parking, except for permit holders.
Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.
Malvern Hills District Council
For Malvern, Tenbury Wells and Upton-upon-Severn.
Website:Ìý
You can still use our online services orÌýcontact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by callingÌý01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
Have a look at the SEND Local Offer for information about Education, Health and Care plans and Education, Health and Care Needs Assessments: EHCP – Education, Health and Care plans.
Information about the team and contact details can be found here: SEND Services.
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For general enquiries: SEND Services helpline:Ìý01905 845579
Find out more information on education conferencesÌýincluding how to access CPD, bookings, cancellations, transfer process, post conference and master class support.
Please note that there is no on-site parking, except for permit holders.
Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.
Malvern Hills District Council
For Malvern, Tenbury Wells and Upton-upon-Severn.
Website:Ìý
You can still use our online services orÌýcontact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by callingÌý01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
51²èÂ¥
County Hall
Spetchley Road
Worcester
WR5 2NP
Direction to County Hall
From the M5
From J7 of M5 follow A44 to Worcester (follow the brown and white tourist signs) at the roundabout turn right onto Swinesherd Way and continue to the end passing Wildwood Drive on the left and the Countryside Centre on the right.
From J6 of M5 follow A4538 to Evesham, (follow the brown and white tourist signs) turn right at 1st roundabout onto B4636 (to Worcester) then left at the next roundabout (Nunnery Way - A4440) and then right at the next roundabout onto Wildwood Drive.
From Worcester City Centre
Take the London Road away from the centre signposted M5 motorway and Evesham.
Travelling eastwards along London Road, passing through a set of traffic lights at the bottom of the first large hill, climb to the top of the next hill. Approach the large roundabout and take the first left (almost straight ahead if you remain in the inside lane) into Spetchley Road.
Travel along Spetchley Road for approximately 1/3 of a mile. At the mini roundabout turn left into the County Hall Campus.
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If you know the person or department that you are trying to contact please callÌý01905 763763
For general enquiries or problems accessing on-line services callÌý01905 765765
Ìý
51²èÂ¥ Press Office
Our press office is open for queries from the media and journalistsÌýMonday to Friday from 9.00am to 5.00pmÌýand can be contacted onÌýcommsunit@worcestershire.gov.uk or 01905 766646ÌýÌý
Address: Press Team, Content and Communications,ÌýCounty Hall,ÌýSpetchley Road,ÌýWorcester,ÌýWR5 2NP.
The out of hours press office number, which is for emergency press queries only, is 07947 407151.
If you are not a journalist and need to contact 51²èÂ¥, please visit ourÌýContact usÌýpage.
Business and IP Centre (BIPC) 51²èÂ¥ provides free and accessible business advice, support, information and resources you can trust to help you on your business journey.
Reading friends is a national programme, run in partnership with The reading agency and developed with funding from the National Lottery Community Fund. 51²èÂ¥ Libraries areÌýone of 75 partners across the UK currently taking part.
Have a look at the SEND Local Offer for information about Education, Health and Care plans and Education, Health and Care Needs Assessments:ÌýEHCP – Education, Health and Care plans.
Information about the team and contact details can be found here:ÌýSEND Services.
If you wish to enquire about the progress of your application, please use theÌýApplication TrackerÌýand the EDT number advised in your application receipt email.
If you wish to contact Education Travel with an enquiry with regards to your application, please complete an enquiry form – we will reply as soon as possible but during busy periods it may takeÌýup to 5 working days.
Tell us about a road, highway or travel route issue
If you need to contact us
Before you contact us, please consider using our website first. Most people are able to find the information or service they need on our website without contacting Customer Service.
Did you know you can report the following issues online:
If you can't find what you need using our website and really do need to contact us, please get in touchÌýonline using webchat or by emailing us.Ìý
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Or use our contact form
​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.
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The Highways and Transport Control Centre is open Monday to Friday from 9:00am to 5:00pm.ÌýIf you want to speak to one of our customer service advisors please call us on 01905 845676.Ìý
If there is a highways emergency that requires urgent action, outside of our operating hours, please contact the relevant area number for our out of hours service as follows:
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